Return After Sales

  • If you received an incorrect or faulty product, please contact us by email customercare@speedy.com.my or Call our Customer Service Line 03-4264 0888 within 14 days when shipping parcel is received.

 

Exchange Order

  • Cannot exchange faulty or wrong product to New or Another title. Only the same title is allowed.

 

Cancellation Order / Refund

  • There will be no cancellation or refund in (RM) of order if payment has been made and product delivered.

 

I have a specific question to ask about my order or products detail – Who can I talk to?

-if you have queries relating to your order or purchase, you can Call Speedy Customer Line 03-4264 0888 (Online PIC) or find your nearest Speedy Retail.

 

I’ve lost the receipt, Can I get a replacement receipt?

-Please email customercare@speedy.com.my and provide us as much of the below information as much as possible. We will try our best to track your order in our system and reissue / resend a duplicate receipt to your email.

  • The date of purchased (e.g: 1-Jan-2019)
  • The format of the product (e.g: DVD / Bluray/ 4K UHD)
  • The quantity for the transaction (e.g: 1pcs DVD, 1pcs Bluray)
  • The Amount for the transaction (e.g RM188.88)
  • Delivery Address of the purchased (e.g: 123 Jalan Ampang, 68000 Selangor)